Return and refund policy
At Somerino, we strive to ensure you are completely satisfied with your purchase of Wooly brand children's thermal underwear. If for any reason you are not fully satisfied with the product, we are ready to do everything possible to ensure your satisfaction. Please review our return and exchange policy:
Returns and Exchanges
We are happy to accept returns and exchanges within 30 days of receiving the product. To offer you a full refund or exchange, the item must be in its original, unused condition with all tags and packaging intact. We are confident that our products meet high-quality standards, but if something goes wrong, we are always here to help.
Return or Exchange Procedure
We strive to make the return or exchange process as simple as possible for you:
- Contact us to initiate a return or exchange — our friendly support team will be happy to assist you.
- After receiving your request, we will promptly provide you with all the necessary instructions.
- Once we receive and inspect the returned item, we will process the refund or exchange within 5-7 business days.
Warranty for Manufacturing Defects
We take pride in the quality of our products and offer a warranty for manufacturing defects for 90 days from the date of purchase. If you find a defect during this period, simply contact us. We will promptly resolve your issue by offering a replacement product or a refund — your choice.
Free Return Shipping
We cover the cost of return shipping in the event of a return or exchange due to a manufacturing defect or an error on our part. If you wish to exchange or return the item for any other reason, we are also ready to discuss options to make this process as convenient as possible for you.
Contact Information
If you have any questions about returns or exchanges, our customer support team is always here to help! Contact us and we will do our best to ensure you are satisfied with your purchase.
Thank you for choosing Wooly for purchasing children's thermal underwear made from merino wool. We value each customer and strive to provide the best service and product quality.